Return Policy
GlowUp
Address: 3678 Browning Lane, Cortland, New York, United States
Phone number: 607-758-7445
Email: [email protected]
Website: http://stepxtop.com/
1. Returns
We want you to be completely satisfied with your purchase. If you are not happy with your product, you may return it within 30 days of the delivery date for a full refund or exchange, subject to the conditions outlined below.
2. Conditions for Returns
To be eligible for a return:
- The item must be unused, undamaged, and in the same condition as when you received it.
- The item must be in its original packaging with all tags and labels attached.
- Proof of purchase (such as an order confirmation or receipt) must be provided.
3. Non-Returnable Items
Certain items are not eligible for return, including:
- Sale items or products purchased with a discount.
- Gift cards.
- Opened or used beauty products, for hygiene reasons.
4. How to Return an Item
To initiate a return:
- Contact our customer service team at [email protected] with your order number and reason for return.
- Our team will provide you with a return authorization number and instructions on how to return your item.
- Pack the item securely in its original packaging and include the return authorization number.
- Ship the item to the address provided by our customer service team. Please note that you will be responsible for the shipping costs associated with returning the item unless the return is due to a defect or error on our part.
5. Refunds
Once we receive your returned item and inspect its condition, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow up to 10 business days for the refund to appear on your statement.
6. Exchanges
If you wish to exchange an item for a different size, color, or product, please contact us at [email protected]. Exchanges are subject to product availability. If the item you wish to exchange is not available, we will offer you a refund instead.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery at [email protected] with photos and a description of the issue. We will arrange for a replacement or refund at no additional cost to you.
8. Contact Us
If you have any questions about our return policy, please reach out to our customer service team at:
- Address: 3678 Browning Lane, Cortland, New York, United States
- Phone number: 607-758-7445
- Email: [email protected]
